“I wouldn't be surprised if you are fed up with hearing about goal-setting. I am. Goal-setting has become a personal, corporate and political fetish. Modern workers are frequently subjected to performance reviews in which they must set themselves goals to work towards. The fact that these targets are frequently idiotic or meaningless seems to be irrelevant. Whole countries are now run on targets. Here in Britain, like elsewhere, politicians have become obsessed with goal-setting. Goals have been set for everything, from economic indicators to healthcare waiting lists and criminal activity. If it can be counted, it will be given a target.
Goals out of control: Psychologists must take some of the blame for this raging fashion for goal-setting. Throughout the 1970s and 80s a large number of studies were conducted into how people respond to goals. Take early work by Bandura and Simon (1977).They recruited severely obese individuals who were, on average, 50% overweight. These were people who found it very difficult to change their eating behaviour. Many had been overweight since childhood. In their weight-loss experiment, some were told to do their best to reduce their food intake. Others, however, were given specific goals. Over four weeks dieters who set themselves specific goals were able to reduce their food intake by twice as much as those just did their best.
The backlash begins: The list of these studies is endless and no doubt part of the power of specific goals is that they reduce ambiguity. When a manager tells someone to 'do their best', they leave the door open to interpretation. What another person thinks is 'best' could have little to do with what you think is best. Because it's ambiguous, people make their own interpretation. So it's better to have a clear target. At least, that's the theory. In reality, because humans are humans, the law of unintended consequences kicks in. There are all sorts of unwanted side-effects to badly set goals (Ordonez et al., 2009):
• Too specific: It's easy to get stuck on a goal that's too specific and lose sight of the overall aim. Goals should be in the service of our overall aims, they shouldn't be our masters.
• Too many: when people have too many goals they tend to concentrate on the easy ones. If the difficult ones are more important, once again the overall aim can suffer.
• Too soon: short-term goals encourage short-term thinking. Do you want your business to be around in five, ten or twenty years? The reason it's difficult to get a cab on a rainy day in New York is partly because cabbies do such good business that they go home early, having met their daily target. Why stop working when profits are high? That's short-term goal-setting for you.
There is also evidence that poorly set goals may harm our ability to learn and our intrinsic motivation for a task. They may even encourage unethical behaviour as people strain to meet them.