"The truth is we live in a world where we don’t listen to people anymore. So often we’re just waiting for the next opening to respond. What we need to realize is that sometimes people don’t need advice. Sometimes people just need to be heard. Sometimes the greatest gift we can give someone is just to keep our mouths shut and let them empty themselves into our hands. When they’re finished, we don’t need to do anything with what they’ve given us. We just need to show them that we’re holding it for them till they can catch their breath."
- David Joy